Carol is the Canadian Big Data & Analytics Leader for IBM Global Business Services.  She leads a team of sales and delivery practitioners in the area of Advanced Analytics, Technology & Data, Finance Risk and Fraud, Reporting, Data Strategy & Governance.  Most recently, she has also been assigned to lead the strategic area of Cognitive Solutions for IBM GBS that includes the Watson delivery team and technologies. 

Her previous role was Lead Account Partner for a major telecommunications provider in Canada focused on consulting and implementation services.  Carol is also a senior business consultant experienced in the Digital Front Office domain with over 20 years of implementation in CRM (Salesforce.com & Siebel), Network and Customer Analytics, Billing and ERP systems and projects focused on sales & marketing, finance, production and supply chain management.  Carol has received multiple IBM Service Excellence and Sales Eminence awards and a Leadership award.

Prior to joining IBM in 2002 as part of the PwC acquisition, she was a Managing Consultant and Consulting Director for PwC’s SAP Finance and Cost Accounting practice.